Privacy Policy, Last updated 01/10/2013

1. Notice

FluidRhino, LLC (herein referred to as "FluidRhino") collects and stores personal information, including the full name, company name (if applicable), billing address, other billing information, credit card number and expiration date, email address, URL, and source IP address for all customers. In some cases, photographic proof of identity and credit card credentials may be required prior to customer account activation. Inquiries regarding the collection and use of personal information may be made via email to [email protected].

2. Security and Data Integrity

Customer information is stored in electronic databases. FluidRhino employs industry-standard technical safeguards, including but not necessarily limited to encryption of credit card information, password and/or cryptographic key-based authentication controls on servers which house personal information, browser-based SSL encryption, and other storage system access control mechanisms to protect the integrity of internal databases and prevent unauthorized access. Unless otherwise indicated by amendment to this privacy policy, personal information is stored only for use according to the purposes for which it was initially collected.

3. Third Party Disclosure

FluidRhino transfers personal information to third parties under the following normal business procedures:

  • FluidRhino discloses the full name, billing address, and credit card account information of its customers to a third party merchant processing provider for billing purposes. FluidRhino does not disclose customer information to other third parties except where required under applicable state and federal laws for purposes of investigation of criminal complaints, or where required by court order.
  • FluidRhino discloses the billing address, network IP address, and a partial credit card number (for issuing bank identification purposes) of customers to a third party as part of the sign-up process for fraud detection purposes.

4. Cookies

We collect anonymous usage information on visitors to our site through use of Google Analytics. This service may employ third party tracking cookies to gather anonymous browser, operating system, geographic, and web site navigation information. Use of our FluidRhino Manager interface requires the acceptance of cookies for login session management purposes.

5. Access

Customers have access to account-specific personal information stored about them via FluidRhino's web-based interface for account management. Customers may update their information at any time. Customers who cancel their account may request that their personal information be deleted from FluidRhino's databases, with the exception of:

  • network access logs, which may be stored for any duration of time at FluidRhino's discretion
  • cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by FluidRhino management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or
  • cases where a customer's violation of the FluidRhino Terms of Service has resulted in cancellation of the customer's account (as defined by revocation of the customer's permission to utilize FluidRhino's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of FluidRhino's services in the future by the offending individual.

6. Unmanaged Service

Customers bear sole responsibility for maintaining the security of virtual private server (VPS) environments maintained under their accounts. Customers are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which they may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using their FluidRhino VPS. In no event shall FluidRhino be held liable for a customer's failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through their FluidRhino VPS.

7. Safe Harbor

8. FluidRhino complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. FluidRhino adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program please visit the U.S. Department of Commerce's Safe Harbor web site.